Refund Policy
Last updated September 2026
All sales are final
Mirror Mod pieces are sold in limited quantities. Unless an item arrives damaged, defective, or materially different from what you ordered, we do not accept returns or exchanges for change of mind, an incorrect size or color selection, or personal preference. Please review the product details and your selected options before completing checkout.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the item, its packaging, and the shipping label. Keep all original packaging until we finish reviewing your claim.
How claims are resolved
After reviewing an eligible claim, we may offer a replacement, repair, store credit, or refund. The available resolution depends on the issue and product availability. Do not send an item back unless we provide return instructions; unauthorized returns may not be accepted.
Lost or missing packages
If tracking shows that a package is lost in transit, contact us so we can open a claim with the carrier. Mirror Mod is not responsible for packages marked delivered to the shipping address entered at checkout, theft after delivery, or delays caused by an incorrect or incomplete address. We will still help you request available carrier information.
Order changes and cancellations
We begin preparing orders quickly and cannot guarantee changes or cancellations after an order is placed. Contact us as soon as possible with your order number. If an order has already entered processing or shipped, it cannot be cancelled.
Refund timing
Approved refunds are sent to the original payment method. Your bank or card provider may take 5–10 business days to post the credit after we issue it. Original shipping charges are not refundable unless the order was damaged, defective, or incorrect.
Questions or claims
Submit your order number and details through our contact form. We will respond using the email address you provide.